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Short Course
Good Local Governance and Service Ethos
The course will assist in meeting the sector-specific management and leadership competencies (skills and knowledge) required and alleviate capacity constraints that confront the broader local government sector in South Africa. The offering will allow students to develop their administrative and management skills, knowledge and values, which will consequently contribute positively towards improving public service delivery and development of the country. The course enhances promotional- and employment opportunities within the local government sector. The application further supports the strategic goals of the North-West University to broaden access to tertiary education and contribute to capacity building within the broader public service

Purpose of the course:

The objectives of this short course are to – - Improve knowledge and understanding of the context and dynamics of developmental local governance in South Africa; - Improve personal development within the context of a municipal service ethos and access to more advanced education and training opportunities, and the strengthening of local government professionalism and capacity; - Enhance foundational competencies in different areas of Municipal Governance to improve the quality of local government services delivery; and Improve marketability and employability of students especially within the operational functioning of local government in South Africa, but also in other public sector agencies and in the private sector

Admission requirements:

Admission requirements: 
Learning assumed to be in place: 
Grade 12 and proficiency in English.

Course outcomes and assessment criteria :

Course outcomes and the associated assessment criteria: 

Study Unit


Assessment Criteria

  After completion of this course, participants will: Participant will be assessed on the following criteria:
  • Demonstrate knowledge of service excellence and good governance principles
  • Connect theory and practice as far as aspects of maladministration, corruption, ethics, and a customer-orientation are concerned.
  • Analyse the significance of a service orientation in municipalities
  • Apply appropriate strategies to adjust organisational culture and to propose control measures to ensure good governance.
  • Knowledge of service excellence and good governance principles is demonstrated and documented
  • Theory and practice are connected as far as aspects of maladministration, corruption, ethics, and a customer-orientation are concerned.
  • The significance of a service orientation in municipalities is analysed and documented.
  • Appropriate strategies to adjust organisational culture are applied in appropriate municipal case studies and appropriate control measures to ensure good governance are proposed


Method of assessment: 
Outcomes are assessed in an integrated manner by means of group work projects as well as written assignments, wherein not only the student’s evidence of the mastering of discipline-specific knowledge and skills are assessed, but also writing and communication skills, computer literacy and ability to critically analyse and effectively evaluate work-place related problems. Opportunities for both continuous formative and summative assessments are imbedded in the learning design of this qualification in the form of limited contact tuition sessions and online facilitated support for the written practice-related formative and summative assignments. Students are assessed on the application of learned skills in order to assure that theory evolves into effective practice. Formative assessments: weight 40% Summative assessment: Comprehensive individual assignment: weight 60%

Additional information

Mode of delivery: 
Target group: 
- Elected and appointed officials from local, district and metropolitan municipalities, including staff from the Office of the Executive Mayor, Office of the Speaker, Heads and members of Mayoral Committees, Municipal Managers and Section 56 managers. - Clients may also include institutions interacting with local government such as non-governmental organisations, community-based organisations, private enterprises (i.e. municipal-service partnerships) and consultants
Contact us
Telephone number: 
018 285 2821