Short Learning Programme
Business Acumen (Vodacom)
The programme will use the latest insights into Management Theory, Case Studies and Practical Workshops to empower the participants to make a meaningful contribution to the organisation upon completion of the programme. The programme, therefore, focuses on improving the entire customer experience in the short, medium and long term, within the context of a changing social, regulatory and technology landscape. A variety of management modules will be covered, which include the latest thinking in digital transformation, distribution channel reframing, pricing strategies, innovation, new product development, complexity management, increased customer knowledge through machine learning and narrative enquiry as well as ICT and enterprise architectural issues.
The course aims to equip participants with the knowledge and practical skills to enable them to: obtain a deeper understanding of customer needs within the current and future market contexts and understand Vodacom’s positioning within these markets; create solutions to improve the customer experience in a changing communication landscape in the medium term; and implement practical solutions to deliver a better customer experience in a converged environment.
Participants must have completed management development programmes within the business and elsewhere for at least one year. A nomination and selection process is followed by the ‘Learning and Development Division’ in conjunction with line managers.
Learning assumed to be in place:
Management development non-formal qualification on an NQF level 5 or equivalent.
Course outcomes and the associated assessment criteria:
|After completion of this course, participants will:||Participant will be assessed on the following criteria:|
The assessment framework of the BUA is built around the following: Individual and group assignments to assess the understanding of the key concepts and that will be relevant to the applicant’s functional environment. A theoretical examination. Group report on telecommunication case studies. Peer-to-peer assessment is conducted in the contact sessions and is facilitated by the presenter/facilitator. Reflection is done to ensure an understanding of the knowledge areas that are covered
Method of assessment:
The assignments will be assessed by the subject experts and professionals presenting the different modules. The assignments will be moderated by the accreditation body and experts from industry and the final results will be submitted to the accreditation body for final approval and certification. The theoretical examination will be scored by academia within the fields of technology, strategy and innovation and moderated by other experts.
Mode of delivery:
Current and future decision makers and leaders within the organisation.