Short Learning Programme
Emotional Intelligence and Conflict Management
As the workplace becomes more diverse, it becomes increasingly important to understand what makes people behave differently and to know how to manage these differences effectively. Managers need to be skilled in understanding and managing their own emotions and the emotions of employees in the workplace. Managers need to understand how personality, emotions, and perceptions affect behaviour, human relations, and performance. Emotional Intelligence is the key to successfully manage this phenomenon. This workshop equips managers to assess and improve their own emotional intelligence.
Participants will gain the ability to see emotional intelligence (EI) in perspective, demonstrate knowledge of emotions such as anger displayed at work and at home. Listening skills will improve and they will understand the importance of Holism – finding balance. They will realise the importance of EI in leadership and a positive organisational climate and how to improve EI.
Any person who would like enhance his or her own skill in this regard.
Learning assumed to be in place:
National Senior Certificate or an equivalent NQF Level 4 qualification.
Course outcomes and the associated assessment criteria:
|After completion of this course, participants will:||Participant will be assessed on the following criteria:|
To pass the programme, a participant has to obtain a mark of 50% (or more).
Method of assessment:
Learning objectives will be accomplished through the successful completion of assignment and participation in workshop activities, proving insight to the topics at hand.
H14 100 1
Mode of delivery:
Employees at all levels of a company.