|After completion of this course, participants will:||Participant will be assessed on the following criteria:|
- demonstrate insight into the concept of Emotional Intelligence and develop own EI,
- understand and manage emotions effectively at work and at home – after completion and discussion of the emotional awareness questionnaire students will have much more insight into this matter,
- manage anger,
- show competency in listening skills (after completion of practical exercise on listening skills),
- find balance, and
- be an emotionally intelligent leader and the ability to create positive organisational climate.
- see Emotional Intelligence (EI) in perspective,
- demonstrate knowledge of emotions displayed at work and at home,
- demonstrate knowledge of anger – the most mismanaged emotion,
- improve listening skills,
- understand Holism – finding balance,
- understand the importance of EI in Leadership and a positive organisational climate, and
- demonstrate knowledge to improve EI.
- show competence in handling conflict in the workplace,
- identify own conflict management styles and realise own strengths and weaknesses and to identify alternative styles,
- apply Transactional Analysis,
- identify and have insight into Ego states, and
- show competency in managing the emotional aspects of conflict.
- have knowledge of the role that conflict plays in the work place and of the necessity to manage it. (Concept quiz – practical exercise),
- identifying of conflict managing styles (practical exercise),
- understand Transactional Analysis and its function (practical exercise),
- understand Ego states (practical exercise), and
- have knowledge on how to deal with the emotional aspects of conflict.
- to show the ability to put stress in perspective and identify different types of stress,
- identify and recognise the causes of stress,
- identify and understand own stress levels and recognise physical symptoms of stress which can lead to burnout,
- recognise how the brain chemicals can influence stress levels,
- recognise how stress hampers performance, and
- show competency in managing stress effectively.
- recognise and see stress in perspective,
- know what causes stress,
- has knowledge of stress levels and danger signs,
- has knowledge of brain chemicals and functions,
- has knowledge of the influence of stress on performance, and
- has knowledge of stress management.