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Short Learning Programme
Emotional Intelligence, Conflict and Stress Management
As the workplace becomes more diverse, it becomes increasingly important to understand what makes people behave differently and to know how to manage these differences effectively. Managers need to be skilled in understanding and managing their own emotions and the emotions of employees in the workplace. Managers need to understand how personality, emotions, and perceptions affect behaviour, human relations, and performance. Emotional Intelligence is the key to successfully manage this phenomenon. This workshop equips managers to assess and improve their own emotional intelligence.

Purpose of the course:

Participants will learn to see emotional intelligence (EI) in leadership and a positive organisational climate in perspective – this includes the demonstration of knowledge of emotions displayed at work and at home, knowledge of anger and the improvement of listening skills. They will understand the importance of Holism – finding balance. They will have knowledge of the role that conflict plays in the workplace, the necessity to manage it as well as transactional analysis and its function. Participants will learn the ability to deal with the emotional aspects of conflict, recognise and see stress, danger signs of high-stress levels and its influence on performance and how to manage stress.

Admission requirements:

Admission requirements: 
Any person that would like to enhance his or her skill in this regard.
Learning assumed to be in place: 
National Senior Certificate or an equivalent NQF Level 4 qualification.

Course outcomes and assessment criteria :

Course outcomes and the associated assessment criteria: 

Study Unit


Assessment Criteria

  After completion of this course, participants will: Participant will be assessed on the following criteria:
Emotional Intelligence
  • See Emotional Intelligence (EI) in perspective.
  • Demonstrate knowledge of emotions displayed at work and at home.
  • Demonstrate knowledge of anger – the most mismanaged emotion.
  • Improve listening skills.
  • Understand Holism – finding balance.
  • Understand the importance of Ei in Leadership and a positive organisational climate.
  • Demonstrate knowledge to improve EI.
  • Demonstrate insight into the concept of Emotional Intelligence and develop own EI.
  • Understand and manage emotions effectively at work and at home – after completion and discussion of the emotional awareness questionnaire students will have much more insight into this matter.
  • Mange anger.
  • Show competency in listening skills (after completion of practical exercise on listening skills).
  • Find balance.
  • Be an emotionally intelligent leader and the ability to create  positive organisational climate.
Conflict Management
  • Have knowledge of the role that conflict plays in the work place and of the necessity to manage it.  (Concept quiz – practical exercise).
  • Identifying of conflict managing styles (practical exercise).
  • Understand Transactional Analysis and its function (practical exercise).
  • Understand Ego states (practical exercise).
  • Have knowledge on how to deal with the emotional aspects of the conflict.
  • Show competence in handling conflict in the workplace.
  • Identify own conflict management styles and realise own strengths and weaknesses and to identify alternative styles.
  • Apply Transactional Analysis.
  • Identify and have insight into Ego states.
  • Show competency in managing the emotional aspects of the conflict.
Stress Management
  • Recognise and see stress in perspective.
  • Know what causes stress.
  • Has knowledge of stress levels and danger signs.
  • Has knowledge of brain chemicals and functions.
  • Has knowledge of the influence of stress on performance.
  • Has knowledge of stress management.
  • To show the ability to put stress in perspective and identify different types of stress.
  • Identify and recognise the causes of stress.
  • Identify and understand own stress levels and recognise physical symptoms of stress which can lead to burnout.
  • Recognise how the brain chemicals can influence stress levels.
  • Recognise how stress hampers performance.
  • Show competency in managing stress effectively.


To pass the programme, a participant has to obtain a mark of 50% (or more).
Method of assessment: 
Learning objectives will be accomplished through the successful completion of assignment and participation in workshop activities, proving insight to the topics at hand.

Additional information

Mode of delivery: 
Target group: 
Employees at all levels of a company.
Contact us
Desiré Steyn
Telephone number: 
018 285 2392