Short Learning Programme
Emotional Intelligence, Conflict and Stress Management
As the workplace becomes more diverse, it becomes increasingly important to understand what makes people behave differently and to know how to manage these differences effectively. Managers need to be skilled in understanding and managing their own emotions and the emotions of employees in the workplace. Managers need to understand how personality, emotions, and perceptions affect behaviour, human relations, and performance. Emotional Intelligence is the key to successfully manage this phenomenon. This workshop equips managers to assess and improve their own emotional intelligence.
Participants will learn to see emotional intelligence (EI) in leadership and a positive organisational climate in perspective – this includes the demonstration of knowledge of emotions displayed at work and at home, knowledge of anger and the improvement of listening skills. They will understand the importance of Holism – finding balance. They will have knowledge of the role that conflict plays in the workplace, the necessity to manage it as well as transactional analysis and its function. Participants will learn the ability to deal with the emotional aspects of conflict, recognise and see stress, danger signs of high-stress levels and its influence on performance and how to manage stress.
Any person that would like to enhance his or her skill in this regard.
Learning assumed to be in place:
National Senior Certificate or an equivalent NQF Level 4 qualification.
Course outcomes and the associated assessment criteria:
|After completion of this course, participants will:||Participant will be assessed on the following criteria:|
To pass the programme, a participant has to obtain a mark of 50% (or more).
Method of assessment:
Learning objectives will be accomplished through the successful completion of assignment and participation in workshop activities, proving insight to the topics at hand.
Mode of delivery:
Employees at all levels of a company.