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Short Learning Programme
in
Guest House and Bed and Breakfast Management
With a growing hospitality and tourism industry sector, the opportunity exists to provide individuals with practical information on how to start and manage a guest house / bed and breakfast successfully in the Vaal Triangle area. This short learning programme is designed to equip attendees with management skills to a) assist these individuals to start their own small business, a guest house / B&B or b) enhance the employability of these individuals to enter medium and large businesses operating in the tourism/ hospitality space. The Culture, Arts, Tourism, Hospitality and Sport Sector Education and Training Authority (CATHSSETA) approached NWU VTC to offer a course. Except for the immediate benefit of empowering the learners recruited to the project, this SLP can also be used in future for the purpose of contributing to the economic growth of our communities and can be a product offering of the NWU to all stakeholders interested in participating in the course. The Vaal Triangle is a development node in the province ideally positioned for tourism and leisure management.

Purpose of the course:

The purpose of this programme is to equip individuals interested in owning or managing a guest house / bed and breakfast with the necessary industry and management knowledge to develop a business management plan.

Admission requirements:

Admission requirements: 
Grade 12.
Learning assumed to be in place: 
N/A

Course outcomes and assessment criteria :

Course outcomes and the associated assessment criteria: 

Study Unit

Outcomes

Assessment Criteria

Module 1: Knowledge and understanding of the guest house and B&B industry sector.

Acquire knowledge and understanding of the guest house and B&B industry sector.
  1. Describe the guest house and B&B industry sector.
  2. List and describe key role players (stakeholders) in a guest house/ B&B business.
  3. Describe the major trends influencing guest houses/ B&B’s in South Africa.
  4. Identify legislation and regulations related to the hospitality sector and accommodation establishments.
  5. Describe basic start-up funding models for small to medium businesses for the purpose of starting or owning a guest house/ B&B.
Module 2: Management principles for starting or managing a guest house / B&B. Demonstrate an understanding of management principles for staring or managing a guest house/ B&B.
  1. Identify and describe the four management principles (plan, organise, lead, and control).
  2. Describe the management functions to start or manage a guest house/ B&B (Business Management, Human Resource Management, Finance, Marketing, and Operations).

2.1) Business Management

  • Identify business management principles.
  • Describe basic business management guidelines.
  • Compile a business management framework.

2.2) HR Management

  • Identify roles and functions of staff working at a guest house/ B&B.
  • Describe the characteristics of an effective team of staff working at a guest house/ B&B.
  • Compile a staff organogram for a guest house/ B&B establishment.
  • List and understand applicable HR employment legislation (Basic Conditions of Employment Act, Labour Relations Act, Employment Equity Act).

2.3) Finance

  • Identify basic financial management principles (financial record keeping) for guest houses/ B&B establishments.
  • Compile a basic budget for a guest house/ B&B establishment.
  • Control and manage the budget of a guest house/ B&B.

2.4) Marketing

  • Identify appropriate marketing channels to market a guest house/ B&B.
  • Describe what is meant by a target market.
  • Describe the basic components of a marketing plan to market a guest house/ B&B.
  • Design a marketing plan for a guest house/ B&B.

2.5) Operations

  • Identify effective client service practices for a guest house/ B&B.
  • Describe day-to-day operations of a guest house/ B&B.
  • Compile a service blueprint for a guest house/ B&B.
Module 3: Developing a business management strategy for a guest house / B&B. Apply knowledge and understanding of the guest house/ B&B industry sector and management principles in order to develop a management strategy.
  1. Identify components of a needs analysis to inform the management strategy of a guest house/ B&B.
  2. Develop a business management strategy for managing a guest house/ B&B.
  3. Develop a business plan to start and manage a guest house/ B&B.

 

Assessment: 
Formative assessment: Assignment (after each module) to be marked using a memorandum. Written assignment per module where questions are put forward and learners must answer based on information provided to them in the course. Summative assessment: Portfolio of evidence (PoE) and present the guest house/ B&B business plan to a panel of experts. A practical application written assignment per module, scored against a rubric, where learners apply knowledge.
Method of assessment: 
Assignments and PoE. Record is kept of attendance – only participants who attend all lectures and complete formative and summative assessment qualify for the certificate.

Additional information

Mode of delivery: 
Contact
Target group: 
The learners recruited for the CATHSSETA project, any individual interested in starting a guest house / Bed & Breakfast, individuals who own guest houses / B&B’s and are interested in upskilling themselves.
Contact us
Name: 
UCE
E-mail: 
Telephone number: 
018 285 2821