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Short Learning Programme
on
Managing Workforce Diversity
Class, race, gender and age impact the workplace in variety of ways. Workplace diversity course focus on the interplay of diverse workgroups and their impact on productivity. Participants in this course will benefit more on understanding diversity issues in the workplace and how to manage diversity thus reducing conflict and increasing productivity. Thus building a workforce that is diverse and capable of achieving organisational goals

Purpose of the course:

• At the end of the programme, participants will be able to understand diversity and promote a culture of equality. • To help employees to handle diversity issues in a manner that is effective promoting goal realisation in the organisation.

Admission requirements:

Admission requirements: 
N/A
Learning assumed to be in place: 
Work experience in the public sector.

Course outcomes and assessment criteria :

Course outcomes and the associated assessment criteria: 

MODULES AND CONTENT

SPECIFIC OUTCOMES

ASSESSMENT CRITERIA

MODULE 1  (US 116924):

IMPLEMENT A PROGRAMME OF DIVERSITY MANAGEMENT IN THE WORKPLACE

At the end of the learning cycle the learners will demonstrate knowledge and understanding of:

  • Ideologies of Superiority
  • Discrimination
  • Stereotyping
  • Entrenchment of ideologies
  • Tools to combat ideologies
  • Diversity management
  • Grievance procedure
  • Culture of equality
1. Develop an understanding of how race, sex and other factors are involved in power-hierarchies arising from ideologies of superiority.

ASSESSMENT CRITERION 1 

Analyse the difference between discrimination based on ideologies of superiority and those that are not and deliver results in a presentation. 

 

ASSESSMENT CRITERION 2 

Give feedback on how personal and institutional power, based on historically-based ideologies, affects group and management processes. 

 

ASSESSMENT CRITERION 3 

Create a presentation showing the extent and methods of entrenchment of ideologies of superiority in South African history. 

 

ASSESSMENT CRITERION 4 

Present an assessment of the way in which ideologies become institutionalised.

2. Demonstrate where and how group identity, stereotyping, discrimination, exclusion and cultural difference affect interpersonal relationships in an organisation.

ASSESSMENT CRITERION 1 

Conduct an audit of the ways in which a selected organisation presents itself in terms of historical record, e.g. artifacts, festivals, taboos and informal culture. 

 

ASSESSMENT CRITERION 2 

Analyse the extent to which a selected organisation presents itself in terms of historical record supports or contradicts ideologies of superiority. 

 

ASSESSMENT CRITERION 3 

Present a plan  to engage institutional leadership with a view to replacing any culture embracing ideological superiority with one that does not. 

 

ASSESSMENT CRITERION 4 

Identify the factors included in any plan to replace cultures embracing ideological superiority with ones that do not.

 

ASSESSMENT CRITERION 5 

Design a personal plan to contradict any occurrence of ideologies of superiority in his/her life.

3. Develop the tools to combat practices that keep ideologies of superiority alive.

ASSESSMENT CRITERION 1 

Conduct an audit of the ways in which a selected organisation presents itself in terms of historical record, e.g. artifacts, festivals, taboos and informal culture. 

 

ASSESSMENT CRITERION 2 

Provide an analysis of the extent to which a selected organisation presents itself in terms of historical record supports or contradicts ideologies of superiority. 

 

ASSESSMENT CRITERION 3 

Present a plan to engage institutional leadership with a view to replacing any culture embracing ideological superiority with one that does not. 

 

ASSESSMENT CRITERION 4 

Identify the factors included in any plan to replace cultures embracing ideological superiority with ones that do not in a presentation. 

 

ASSESSMENT CRITERION 5 

Design a personal plan to contradict any occurrence of ideologies of superiority.

4. Develop a framework for effective diversity management.

ASSESSMENT CRITERION 1 

Present in a matrix the way in which a selected organisation would link different aspects of change management to an evaluation of diversity.

 

ASSESSMENT CRITERION 2 

Design a participatory workshop model to enable managers to acquire the skills of diversity management. 

 

ASSESSMENT CRITERION 3 

Create an effective grievance procedure, which could gain the support of all employees, including management. 

 

ASSESSMENT CRITERION 4 

Present the skills related to conflict resolution which could be used in situations based on diversity issues to interested parties. 

 

ASSESSMENT CRITERION 5 

Make an analysis of how the power affect management practices including line management, mentoring, supervision, small group work and career pathing.

5. Develop a programme to promote a culture of equality.

 

 

ASSESSMENT CRITERION 1 

Present a programme which engages employees in understanding and valuing each other’s' life-stories, especially in relation to their cultures. 

 

ASSESSMENT CRITERION 2 

Design a workshop to enable employees to appreciate and value the successes of a particular organisation with regard to inclusive practice and to make further progress in this regard.

6. Define and implement a diversity management strategy/policy in accordance with the business plan of a selected organisation.

ASSESSMENT CRITERION 1 

Analyse the business plan of a particular organisation to determine how, if at all, this has been communicated throughout the workplace. 

 

ASSESSMENT CRITERION 2 

Examine the performance management process of a chosen organization to determine the way in which the company uses this to advance appreciation of diversity and effectiveness of diversity management. 

 

ASSESSMENT CRITERION 3 

Explain the way in which exit interviews could be conducted with a view to establishing how, if at all, staff turnover is linked to diversity issues.

MODULE 2  (US 116928):

MANAGE DIVERSITY IN THE WORKPLACE

At the end of the learning cycle the learners will demonstrate knowledge and understanding of:

  • Recognise diversity, stereotyping and phobias
  • Disadvantages as a result of discrimination
  • Promotion of equality
  • Constitution and the bill of Rights regarding diversity and discrimination
  • Employment Equity (E.E) and how it relates to diversity
1. Demonstrate why managing diversity is important in the South African workplace.

ASSESSMENT CRITERION 1

Present an analysis  of the trends and gaps relating to organisational practice in terms of managing race, gender and disability, as examples of diversity.

 

ASSESSMENT CRITERION 2

Make written assessment of the benefits to staff and organisations in South Africa of effective diversity management.

2. Understand racism, sexism and other "isms" as a product of a common history.

ASSESSMENT CRITERION 1 

Present an accurate description of the learner's own identity as a product of racism, sexism and other "isms". 

 

ASSESSMENT CRITERION 2 

Make a presentation of the effect of Apartheid on the economic and social life of South Africans with examples.

3. Explain how discrimination and prejudices are experienced by all South African as part of daily life.

ASSESSMENT CRITERION 1 

Prepare an outline is of the Legislation under which persons of different races and circumstance were forced to live in South Africa during the "Apartheid years". 

 

ASSESSMENT CRITERION 2 

Make a presentation of the effect of Apartheid on the economic and social life of South Africans with examples. 

 

ASSESSMENT CRITERION 3 

Explain in writing with examples the societal and organisational factors impacting on different groups of South Africans as a result of prejudice.

 

ASSESSMENT CRITERION 4 

Conduct an audit of policies and practices in a selected company that reflect institutionalised societal phenomena.

 

4. Actively promote a culture of equality between people of different races, classes, sexual preference and gender.

ASSESSMENT CRITERION 1 

Present an analysis of the key elements of equality in writing.

 

ASSESSMENT CRITERION 2 

Create a presentation of how equality is dealt with in organization.

 

ASSESSMENT CRITERION 3 

Develop recommendations of how equality can be achieved in an organisation and presented to management.

5. List the solutions that may be available for people to overcome problems experienced with group identity, stereotyping, discrimination, exclusion and other cultural differences.

ASSESSMENT CRITERION 1 

Identify and document on an organization in a written report with respect to issues relating to discrimination, equity and diversity. 

 

ASSESSMENT CRITERION 2 

Devise and present possible solutions to problems resulting from prejudice in an organization to management in a written report.

 

Assessment: 
Summative and Formative
Method of assessment: 
Summative: Examination/ Case studies Formative: Class tests/Group projects/Individual or group assignments

Additional information

L07 100 1
Mode of delivery: 
Contact
Target group: 
Employees in the public sector and private sector, HR officials, labour relations officials, managers and only other person responsible for achieving unit/department objectives through management of diversity.
Contact us
Name: 
UCE
E-mail: 
Telephone number: 
018 285 2821