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Short Learning Programme
Telecommunication Management for Non-technical Managers
A complete generation of highly competent managers have joined telecommunication companies, but are sometimes at a disadvantage due to the telecommunication jargon that is banded about. Important managerial decisions are often influenced by the fact that the manager is not aware of the strategic implications of technological decisions. The Telecommunication Management for Non-Technical Managers short learning programme is designed specifically for managers and executives who are new to the world of telecommunications. The emphasis will be on management in this environment. The NWU is recognised among the leaders in the fields of management, innovation and technology management and is ideally suited to deliver this programme.

Purpose of the course:

This course provides a deeper insight into the key philosophical trends that define the ICT landscape on a day-to-day basis. It also provides a brief understanding of how each of these technologies work, but more importantly it highlights the strategic implications of these technologies in a fast-moving ICT landscape. Business models and a variety of business cases linked to various technologies (mobile voice and data, cloud and fibre) are discussed to provide a deeper insight into the interlinked discipline of telecommunication management. The short learning programme is presented in such a way that difficult technical concepts are conveyed in an easily understood format. It also gives the managers a safe and secure forum where they could ask open questions about technology that may be difficult to do in other forums. The Telecommunication Management for Non-Technical Managers short learning programme is designed to assist executives and managers who are new to the field of ICT to make sense of this complex business and technological environment and manage accordingly.

Admission requirements:

Admission requirements: 
Participants must have completed Management Development programmes within the business and elsewhere. A nomination and selection process is followed by the Learning and Development Division in conjunction with line managers.
Learning assumed to be in place: 
To be selected, participants must: have a managerial position within the company.;have completed the induction programmes of the company.;show a willingness to manage in a changing technological environment.

Course outcomes and assessment criteria :

Course outcomes and the associated assessment criteria: 

Study Unit


Assessment Criteria

  After completion of this course, participants will: Participant will be assessed on the following criteria:
  • debrief the future of telecommunication networks;
  • understand how 2G, 3G, 4G and next-generation networks work;
  • discuss the unknown laws driving telecommunication;
  •  analyse the difference between a circuit and a packet switched network;
  • be exposed to the exciting world of the ICT value chain with specialisation in telecommunication;
  • be able to manage the relationship between technology (technical) and business (clients);
  • understand and analyse the dynamic factors that drive this environment;
  • understand various technologies involved in dealing with, inter alia:
  • services, architectures, protocols, quality of service, testing, operations and management, standards and operational excellence.
  • develop strategies for the integration of these technologies into existing business models;
  • make sense of the possible implementation of these technologies and their application; and
  • analyse operational support systems and business support systems.


  • demonstrate an understanding of the ICT environment by applying the principles debriefed.
  • apply critical thinking by comparing the different networks.
  • display management and leadership principles by applying these principles in the workplace.
  • reflect on the mindset/attitude of the ICT environment, particularly the telecommunication environment, by explaining the context to the other participants.
  • display an ability to optimise the relevant strategies by articulating different scenarios.
  • communicate and display knowledge and skills on all the technologies in the workplace.
  • apply the knowledge gained by demonstrating strategy at different levels in the organisation.
  • integrate the learning into all components of the enterprise.
  • demonstrate an understanding of how to build competencies for strategy execution.
  • develop compelling value propositions for customers.
  • develop an understanding of the application of OSS and BSS by integrating that in the workplace.


The assessment framework is built around the following: The subject experts and professionals presenting the different modules will facilitate the assessment and the assignment. The accreditation body will moderate the assignments and experts from industry and the final results will be submitted to the accreditation body for final approval and certification.
Method of assessment: 
Self-assessment to embed the learning material. Populating workbooks and study guides through group discussions and personal reflection. Peer-to-peer assessment is conducted in the contact sessions and is facilitated by the facilitator. Reflection is done to ensure an understanding of the knowledge areas that are covered. Course assignment reflecting the implementation of the learning matter.

Additional information

Mode of delivery: 
Target group: 
Current and future decision-makers and leaders within the organisation
Contact us
Telephone number: 
018 285 2825