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Short Course
Telecommunication Masterclass
The largest phone company in the world does not own any network equipment. The emergence of the All-IP telecom network has not only changed the technology of the core network and the technology of the radio access network (RAN), it has also irrevocably changed the business model of the network operator. New revenue sources such as Big Data and Internet of Things (IOT) are highlighted as the savior of networks as voice revenue as part of overall revenue start to decline. The problem, however, is that the standard business model behind these new revenue sources is far more applicable in advanced economies where intelligent infrastructure, intelligent homes, and connected lives can be monetised quite easily. Big Data has immediate revenue potential in changing consumer behavior of individuals with high disposable incomes. Generic new revenue sources become far more difficult to harness in developing economies. A unique management mindset is required where new network technologies are rolled out to a data hungry customer base, without the necessary financial benefits evident in high GDP countries. Developing economies, however, have uneven and disparate rates of development, with telecommunication technology often leading other industries. Within this new domain, huge opportunities exist within developing countries where the environment can be made more efficient via the intelligent utilisation of the telecommunication environment. How can operators effectively manage their companies in a period of disruptive change? This is the core premise of this short learning programme (SLP).

Purpose of the course:

This SLP will provide managers and senior managers with a deeper understanding of the contemporary telecommunication landscape and increase their business management knowledge in the field of telecommunications. It will also equip HR managers with an understanding of the skillset change required in an all IP environment with emerging communication service provider (CSP) business models. Marketing managers and business executives will also benefit in the sense that their knowledge about future products and new ways of unlocking customer insight in developing economies will be upskilled. The SLP will provide participants with a comprehensive framework to understand the business requirements for a CSP rather than a network operator as well as a comprehensive overview of the new revenue streams of IOT, converged services, cloud computing and Big Data in a developing economy. The most recent insights and key strategies into contemporary business models and pricing strategies in the telecommunication sector and its applicability in developing countries will be discussed. The SLP will ensure an effective management framework for operators in a period of technological transition and ensure synergies between the telecommunication environment and enterprise management.

Admission requirements:

Admission requirements: 
Participants must have completed management development programmes on an NQF level 6 or equivalent.
Learning assumed to be in place: 
To be selected to the SC, participants must: have a managerial position within the company, have completed the induction programmes of the company, and show a willingness to manage in a changing technological environment.

Course outcomes and assessment criteria :

Course outcomes and the associated assessment criteria: 

Study Unit


Assessment Criteria

  After completion of this course, participants will: Participant will be assessed on the following criteria:


The SC’s outcomes are defined around the core areas of (i) telecommunication management and (ii) enterprise (commercial) application and creating a synergy between that. After the completion of the module, the participants should demonstrate the ability to select and apply the following:

  • critique a comprehensive framework to understand the business requirements for a communication service provider rather than a network operator;
  • new revenue streams of IOT, converged services, cloud computing, Big Data in a developing economy;
  • changes in the network architecture moving from a TDM environment to an all-IP environment;
  • Next-generation operating support systems (OSS) and business support system (BSS) solutions;
  • insight into the most recent business models and pricing strategies in the telecommunication sector, and its applicability in developing countries;
  • key strategies in managing the threat of over-the-top services;
  • analyse the strategy of competitors by using marketing material and annual reports;
  • effective management framework for operators in a period of technological transition;
  • a comprehensive overview of technological developments in the telecommunications sector; and
  • a deeper understanding of the client’s needs in a changing marketplace.
  • analyse the core differences between being a communication provider and a network provider by assessing the two focus areas.
  • apply critical thinking by comparing the different revenue streams in relation to the separate technology domains.
  • consider the shift in network architecture’s focus on the ICT environment, particularly the telecommunication environment, by explaining the context to the other participants.
  • develop an understanding for the application of OSS and BSS by integrating them in the workplace.
  • apply the knowledge gained by demonstrating the link between the pricing strategies and business models at different levels in the organisation.
  • communicate and display knowledge and skills on the key strategies by recommending solutions for implementation.
  • display an ability to optimise the relevant strategies by articulating different scenarios
  • display management and leadership principles by applying these principles in the workplace in times of rapid change.
  • integrate the learnings around technological developments by managing and leading in all components of the enterprise.
  • develop compelling value propositions for customers by applying the principles of narrative enquiry.



The assessment framework is built around the following: Self-assessment to embed the learning matter. Populating workbooks and study guides through group discussions and personal reflection. Peer-to-peer assessment is conducted in the contact sessions and is facilitated by the facilitator. Reflection is done to ensure an understanding of the knowledge areas that are covered. Course assignment reflecting the implementation of the learning matter
Method of assessment: 
Learning objectives will be accomplished through the following mix of methods and activities: self-study, analysis and discussion of actual cases, in-class individual and group assignments and exercises and evaluating the portfolio of evidence and results of a formative assessment. The accreditation body will moderate the assignments, and experts from industry and the final results will be submitted to the accreditation body for final approval and certification.

Additional information

Mode of delivery: 
Target group: 
Current and future decision-makers and leaders within the organisation
Contact us
Telephone number: 
018 285 2825