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Workshop
on
Customer care
To equip participants/government officials with customer care skills and enhance service delivery in the public sector

Purpose of the course:

The workshop intents to enable participants to acquire customer care and emotional intelligence skills which would capacitate them to deal with different types of customers for improved service delivery and improving the image of public sector institutions

Admission requirements:

Admission requirements: 
None
Learning assumed to be in place: 
Sufficient practical skills in customer care

Course outcomes and assessment criteria :

Course outcomes and the associated assessment criteria: 

Study Unit

Outcomes

Assessment Criteria

  After completion of this course, participants will: Participant will be assessed on the following criteria:
  At the end of the two day workshop, learners should be able to
  • Establish a humane frame of customer care and service delivery which include a culture of Batho Pele (People first)
  • Realise the holistic approach to customer care
  • Understand and assume the critical role of developing a customer care mind-set
  • Manage customer care and service delivery through emotional intelligence

 

Assessment: 
No assessment
Method of assessment: 
N/A

Additional information

Mode of delivery: 
Contact
Target group: 
Public officials
Contact us
Name: 
Prof Jan Meyer
Telephone number: 
018 389 2614