Short Learning Programme in Basic Principles for Operations Management

With COVID-19 in mind, gaps are identified within small businesses where there is a need for training and development in operations. Small businesses may be unsure of what systems and strategies to implement operationally, and this course can assist them to be knowledgeable of issues that will influence the operations side of their businesses. The focus will be on the service sector, and owners/managers of businesses or those who are aspiring to start a business will benefit from this course.

Purpose of the course

After completing this short learning programme, small business owners/managers will understand the methodology and systems that will influence their operations. The purpose is also to equip them to understand the processes within a business environment to create the highest level of efficiency possible.

Admission requirements

Admission requirements
Participants entering this short learning programme must have completed the National Senior Certificate or an equivalent NQF level 4 qualification. Participants who are earmarked by an organisation as managers. Participants should have the potential for advancement and require basic skills such as problem-solving, leadership, communication, marketing, sales, and customer service skills or have knowledge thereof.
Learning assumed to be in place
NQF 4 or equivalent, background knowledge with adequate business experience.

Course outcomes and assessment criteria

Course outcomes and the associated assessment criteria

Study Unit


Assessment Criteria

  After completion of this course, participants will: The participant will be assessed on the following criteria if they are able to:

Module 1:

Operations and strategy in an online environment

  • display basic knowledge and an informed understanding of operations management principles within an online environment.
  • display basic knowledge and an informed understanding of the function of the business and determining the strategy in the business within an online environment.
  • explain the role and importance of operations management in the organisation and also understand the internal relationship between the other business functions and operations.
  • consider issues of effectiveness, efficiency, and flexibility as part of the business strategy.
  • understand and explain the importance of the online environment.
Module 2:

The principles of Total Quality Management

  • display basic knowledge and an informed understanding of the different concepts of TQM.
  • apply tools within TQM.
  • applying TQM within the service industry.
  • demonstrate an understanding of the concepts of TQM within a small business.
  • know how to apply TQM tools in a specific service industry.
  • display an understanding of the issues of effectiveness, efficiency, and flexibility as part of the business strategy.

Module 3:

Investing in employees

  • develop knowledge and insight into theoretical and practical themes of managing people.
  • develop analytical and diagnostic skills concerning the behaviour of individuals, groups, teams, and organisations.
  • learn to appreciate and develop employee potential.
  • know why it is important to manage diversity effectively.
  • know the working climate of the employees.
  • facilitate the unlocking of human potential.
  • know how to create a motivating climate in an organisation.
  • manage people more effectively.Module 4:

Moodule 4:

Time-series forecasting

  • develop knowledge to understand the science of predicting future events.
  • project demand of possible forecasting errors.
  • monitor and control forecasts in the service sector.
  • know why forecasting is important.
  • indicate what can affect forecasting in the service industry.
  • know how to control and monitor forecasting principles. 

Module 5:

Lean and just-in-time operations

  • display a fundamental and informed understanding of lean operations and JIT systems.
  • create effective partnerships.
  • eliminate waste while improving throughput.
  • understand why lean operations can contribute to success in business.
  • manage business operations by indicating knowledge acquired on JIT delivery processes.

Module 6:

Aggregate planning in services

  • define aggregate planning.
  • identify demand and capacity options that operations managers have at their disposal.
  • understand aggregate planning in the service sector.
  • explain aggregate planning.
  • identify demand and capacity options as operational managers.
  • apply aggregate planning in the service sector, and provide the steps in the budgeting process.


Continuous formative assessment is done during the course through:
• Self-assessment to embed the learning matter.
• Populating workbooks and study guides through group discussions and personal reflection.
• Peer-to-peer assessment will be conducted during contact sessions and facilitated by the facilitator.
Method of assessment
Continuous assessment will be done where involvement by participants is key in order to learn from one another. Self-assessment, open discussions, and peer assessment will enhance the learning and assessment experience throughout the module cycle.

Additional information

Mode of delivery
Target group
The SLP is suitable for entrepreneurs and small business owners.
3 months - 50 notional hours

Contact us

Contact person name
Ikraam Sorjee
Contact person e-mail
Contact person telephone number