Short Learning Programme on Emotional Intelligence and Conflict Management

As the workplace becomes more diverse, it becomes increasingly important to understand what makes people behave differently and to know how to manage these differences effectively. Managers need to be skilled in understanding and managing their own emotions and the emotions of employees in the workplace. Managers need to understand how personality, emotions, and perceptions affect behaviour, human relations, and performance. Emotional Intelligence is the key to successfully manage this phenomenon. This workshop equips managers to assess and improve their own emotional intelligence.

Purpose of the course

Participants will gain the ability to see emotional intelligence (EI) in perspective, demonstrate knowledge of emotions such as anger displayed at work and at home. Listening skills will improve and they will understand the importance of Holism – finding balance. They will realise the importance of EI in leadership and a positive organisational climate and how to improve EI.

Admission requirements

Admission requirements
Any person who would like enhance his or her own skill in this regard.
Learning assumed to be in place
National Senior Certificate or an equivalent NQF Level 4 qualification.

Course outcomes and assessment criteria

Course outcomes and the associated assessment criteria

Study Unit


Assessment Criteria

  After completion of this course, participants will: Participant will be assessed on the following criteria:
Emotional Intelligence
  • See Emotional Intelligence (EI) in perspective.
  • Demonstrate knowledge of emotions displayed at work and at home.
  • Demonstrate knowledge of anger – the most mismanaged emotion.
  • Improve listening skills.
  • Understand Holism – finding balance.
  • Understand the importance of Ei in Leadership and a positive organisational climate.
  • Demonstrate knowledge to improve EI.
  • Demonstrate insight into the concept of Emotional Intelligence and develop own EI.
  • Understand and manage emotions effectively at work and at home – after completion and discussion of the emotional awareness questionnaire students will have much more insight into this matter.
  • Mange anger.
  • Show competency in listening skills (after completion of practical exercise on listening skills).
  • Find balance.
  • Be an emotionally intelligent leader and the ability to create  positive organisational climate.
Conflict Management
  • Have knowledge of the role that conflict plays in the work place and of the necessity to manage it.  (Concept quiz – practical exercise).
  • Identifying of conflict managing styles (practical exercise).
  • Understand Transactional Analysis and its function (practical exercise).
  • Understand Ego states (practical exercise).
  • Have knowledge on how to deal with the emotional aspects of conflict
  • Show competence in handling conflict in the workplace.
  • Identify own conflict management styles and realise own strengths and weaknesses and to identify alternative styles.
  • Apply Transactional Analysis.
  • Identify and have insight into Ego states.
  • Show competency in managing the emotional aspects of the conflict.


To pass the programme, a participant has to obtain a mark of 50% (or more).
Method of assessment
Learning objectives will be accomplished through the successful completion of assignment and participation in workshop activities, proving insight to the topics at hand.

Additional information

Programme number
H14 100 1
Mode of delivery
Target group
Employees at all levels of a company.

Contact us

Contact person name
Mrs Sophia Molefe
Contact person e-mail
Contact person telephone number