Short Learning Programme on Emotional Intelligence and Stress Management

As the workplace becomes more diverse, it becomes increasingly important to understand what makes people behave differently and to know how to manage these differences effectively. Managers need to be skilled in understanding and managing their own emotions and the emotions of employees in the workplace. Managers need to understand how personality, emotions, and perceptions affect behaviour, human relations, and performance. Emotional Intelligence is the key to successfully manage this phenomenon. This workshop equips managers to assess and improve their own emotional intelligence.

Purpose of the course

After studying the study unit, participants should be able to see emotional intelligence (EI) in perspective and demonstrate knowledge of emotions displayed at work and at home, especially anger – the most mismanaged emotion. Their listening skills will improve and they will understand Holism – finding balance. The will learn the importance of EI and how to improve EI in leadership and a positive organisational climate.

Admission requirements

Any person who would like enhance his or her own skill in this regard.

Learning assumed to be in place

National Senior Certificate or an equivalent NQF Level 4 qualification.

Course outcomes and assessment criteria

Course outcomes and the associated assessment criteria

Study Unit	Outcomes	Assessment Criteria
	After completion of this course, participants will:	Participant will be assessed on the following criteria:
Emotional Intelligence	See Emotional Intelligence (EI) in perspective. Demonstrate knowledge of emotions displayed at work and at home. Demonstrate knowledge of anger – the most mismanaged emotion. Improve listening skills. Understand Holism – finding balance. Understand the importance of EI in Leadership and a positive organisational climate. Demonstrate knowledge to improve EI.	The concept of Emotional Intelligence and develop own EI. Understand and manage emotions effectively at work and at home – after completion and discussion of the emotional awareness questionnaire students will have much more insight into this matter. Manage anger. Show competency in listening skills (after completion of practical exercise on listening skills). Find balance. Be an emotionally intelligent leader and the ability to create positive organisational climate.
Stress Management	Recognise and see stress in perspective. Know what causes stress. Has knowledge of stress levels and danger signs. Has knowledge of brain chemicals and functions. Has knowledge of the influence of stress on performance. Has knowledge of stress management.	To show the ability to put stress in perspective and identify different types of stress. Identify and recognise the causes of stress. Identify and understand own stress levels and recognise physical symptoms of stress which can lead to burnout. Recognise how the brain chemicals can influence stress levels. Recognise how stress hampers performance. Show competency in managing stress effectively.

Assessment

To pass the programme, a participant has to obtain a mark of 50% (or more).

Method of assessment

Learning objectives will be accomplished through the successful completion of assignment and participation in workshop activities, proving insight to the topics at hand