As the workplace becomes more diverse, it becomes increasingly important to understand what makes people behave differently and to know how to manage these differences effectively. Managers need to be skilled in understanding and managing their own emotions and the emotions of employees in the workplace. Managers need to understand how personality, emotions, and perceptions affect behaviour, human relations, and performance. Emotional Intelligence is the key to successfully manage this phenomenon. This workshop equips managers to assess and improve their own emotional intelligence.
After studying the study unit, participants should be able to see emotional intelligence (EI) in perspective and demonstrate knowledge of emotions displayed at work and at home, especially anger – the most mismanaged emotion. Their listening skills will improve and they will understand Holism – finding balance. The will learn the importance of EI and how to improve EI in leadership and a positive organisational climate.
Any person who would like enhance his or her own skill in this regard.
Learning assumed to be in place
National Senior Certificate or an equivalent NQF Level 4 qualification.
Course outcomes and the associated assessment criteria
|After completion of this course, participants will:
|Participant will be assessed on the following criteria:
To pass the programme, a participant has to obtain a mark of 50% (or more).
Method of assessment
Learning objectives will be accomplished through the successful completion of assignment and participation in workshop activities, proving insight to the topics at hand
Mode of delivery
Employees at all levels of a company.
Contact person name
Mrs Sophia Molefe
Contact person e-mail
Contact person telephone number